Nosotech is currently looking for a new member to join its support team in order to maintain customer satisfaction in a business growth context. The successful candidate will have the opportunity to be at the front line and have a direct contact with our clients. Listening, understanding and finding solutions are a major asset in ensuring the quality of the services offered.
See details below and contact us if you think you would be a good fit !
Who we are
Nosotech is a Quebec-based company specialized in the development and implementation of real-time software solutions for infectious disease management and monitoring, antimicrobial stewardship, and epidemic surveillance.
Since 2006, our Nosokos and Antibiokos platforms have been installed in most hospitals in Quebec. After a breakthrough in Europe and the custom development of the Iris tool, designed for the aggregate management of laboratory tests for COVID-19 and respiratory viruses, Nosotech has emerged as one of the most credible leaders in the industry. Nosotech continues to expand in Canada and in Europe.
Responsibilities
- Manage triage and prioritization of assigned incidents;
- Diagnose user problems using a systematic approach of active listening;
- Provide information and instructions to customers to solve first level problems;
- Maintain and update incident tickets in customer service databases (Dynamics 365);
- Notify emerging trends in incidents and repetitive issues;
- Respond to user requests and follow up with relevant teams;
- Ensure that users are satisfied with the quality of service while respecting appropriate deadlines;
- Participate in writing and updating documentation as required (e.g. user guides, knowledge base, etc.);
- Maintain good relationships with users;
- Provide support to internal team as required;
- Participate in product quality assurance activities;
- Available to perform occasional installations outside normal hours, including weekends and holidays;
- Demonstrate versatility and a desire to contribute to all aspects of the team’s work even if sometimes this means going outside of your primary function.
Candidate Profile
EDUCATION & EXPERIENCE
- High school diploma
- Minimum 1-2 years customer service experience
- College or Bachelor’s degree (an asset)
SKILLS
- Computer skills (MS Office suite);
- Basic computer skills
- Excellent spoken and written skills in French and in English;
- Strong analytical and problem solving skills;
- Provide quality customer service;
- Ability to organize work effectively;
- High ability to work in a team;
- Respect, good interpersonal skills, autonomy, reliability, attention to detail, organizational skills, good judgment.
Other Information
- Our main office is located in Rimouski. We are open to remote work with occasional presences at our offices;
- Flexible schedule;
- A role to play at the heart of current issues;
- Competitive salary;
- Group insurance program;
- Work environment improvement program (annual budget for each employee);
- Contributory RRSP program;
- 6 family/sick days annually;
- 4 extra paid holidays during the Christmas and New Year Holiday Season;
- 5 leave days without pay;
- Pay equity policy;
- Job Type: Full Time, Permanent;
- Start date: as soon as possible;
- Hourly rate / annual salary: to be discussed.
Only selected candidates will be contacted. The masculine gender is used with no intent of discrimination and only to facilitate reading and shorten the text.
Contact us
info@nosotech.com
418-723-0862
