Available position

Customer Service Agent (Software)

Nosotech is currently looking for a new member to join its support team in order to maintain customer satisfaction in a business growth context. The successful candidate will have the opportunity to be at the front line and have a direct contact with our clients. Listening, understanding and finding solutions are a major asset in ensuring the quality of the services offered.

See details below and contact us if you think you would be a good fit !

Who we are

Nosotech is a Quebec-based company specialized in the development and implementation of real-time software solutions for infectious disease management and monitoring, antimicrobial stewardship, and epidemic surveillance.

Since 2006, our Nosokos and Antibiokos platforms have been installed in most hospitals in Quebec. After a breakthrough in Europe and the custom development of the Iris tool, designed for the aggregate management of laboratory tests for COVID-19 and respiratory viruses, Nosotech has emerged as one of the most credible leaders in the industry. Nosotech continues to expand in Canada and in Europe.

Responsibilities

  • Manage triage and prioritization of assigned incidents;
  • Diagnose user problems using a systematic approach of active listening;
  • Provide information and instructions to customers to solve first level problems;
  • Maintain and update incident tickets in customer service databases (Dynamics 365);
  • Notify emerging trends in incidents and repetitive issues;
  • Respond to user requests and follow up with relevant teams;
  • Ensure that users are satisfied with the quality of service while respecting appropriate deadlines;
  • Participate in writing and updating documentation as required (e.g. user guides, knowledge base, etc.);
  • Maintain good relationships with users;
  • Provide support to internal team as required;
  • Participate in product quality assurance activities;
  • Available to perform occasional installations outside normal hours, including weekends and holidays;
  • Demonstrate versatility and a desire to contribute to all aspects of the team’s work even if sometimes this means going outside of your primary function.

Candidate Profile

EDUCATION & EXPERIENCE

  • High school diploma
  • Minimum 1-2 years customer service experience
  • College or Bachelor’s degree (an asset)

SKILLS

  • Computer skills (MS Office suite);
  • Basic computer skills
    • Database
    • SQL Server
  • Excellent spoken and written skills in French and in English;
  • Strong analytical and problem solving skills;
  • Provide quality customer service;
  • Ability to organize work effectively;
  • High ability to work in a team;
  • Respect, good interpersonal skills, autonomy, reliability, attention to detail, organizational skills, good judgment.

Other Information

  • Our main office is located in Rimouski. We are open to remote work with occasional presences at our offices;
  • Flexible schedule;
  • A role to play at the heart of current issues;
  • Competitive salary;
  • Group insurance program;
  • Work environment improvement program (annual budget for each employee);
  • Contributory RRSP program;
  • 6 family/sick days annually;
  • 4 extra paid holidays during the Christmas and New Year Holiday Season;
  • 5 leave days without pay;
  • Pay equity policy;
  • Job Type: Full Time, Permanent;
  • Start date: as soon as possible;
  • Hourly rate / annual salary: to be discussed.

Only selected candidates will be contacted. The masculine gender is used with no intent of discrimination and only to facilitate reading and shorten the text.

Contact us
info@nosotech.com
418-723-0862

Apply now

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